Call Rates

TAXES NOT INCLUDED in all rates.

FAQs and Notes on your monthly invoice

How do I pay my bill?

Apelcom will proceed to charge your CC/CD with Flat rate 24h + rental (if applicable) at the beginning of the month.

Apelcom will notify you of the total amount extra spent, over the 300 min or other destination calls, via SMS approximately 5 to 15 days after the end of each month. Apelcom will proceed to charge the corresponding extra usage amount 24 hours after.

All charges will appear as “Aplications in Electronic Communications S.L” in your CC/DCard

Invoicing period goes from the 1^st to the 30^th or 31^st of the month.

When the bill is finalized by the operator and the invoice announced by SMS each month, you can check it at: www.apelcomcell.net click on “your account” icon. Once on this page, enter your contract number (found at the upper right-hand corner on front page of the contract) and the password (by default your initial password is “verde”. You should change this password on your first entry for your own data protection).

The bill is finalized once the operator CDR is received a few days after the month is over. In most cases, we can not anticipate your total bill or the details of your calls until we have received the CDR. Once the invoice is prepared, these can be accessed through your web account.

If you do not agree with some charges shown on the monthly invoice, you must contact Apelcom in order to present a complaint to the Spanish cell operator. Call Customer service and be sure to write to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the details of your complaint or disagreement.

FAQs and Notes of your cell service

Are all incoming calls received on my cell phone FREE? Yes, when you are in Spain they are FREE, regardless of where the call comes from.

What’s the cheapest way to call the U.S. from my Spanish cell? Calling through the “A Intl Call” number already stored in your phone book. Just follow the instructions given by an Automatic Operator that will be heard at this access. The destination number must be dialed: 001+ phone #

How can I check how much I am spending? There is no support for this service on a network; you will have to wait until the invoice is finalized.

Is there a maximum monthly traffic allowance? Yes, your cell has a TOP SECURITY limit of around 500 minutes and another of 20€ for SMS. When you find that you can not make outgoing calls or send text messages, call the Apelcom Customer Service and, if this is the case, we will increase the limits for you. And please, keep in mind that:

These limits are NEVER exact. When the limits of around 500 minutes and 20€ for SMS are approximately reached, the operator may take 1 to 2 days to block your cell. So, some extra calls could be made over the limit.

You may notice when you have reached your limits when either national or international calls are blocked. (If only the international calls are blocked, you may still be able to make national calls for a few hours, however please view this as a warning that you have reached your limits)

Limits do not work when roaming is activated. (Roaming stands for abroad calls, so being abroad there is no limits to protect you)

Calls to 900 or 800 numbering are not included in the limits

Am I able to use the phone all over Europe? Although Apelcom cell phones work all over Europe, they are initially restricted for roaming use. If you want to activate this feature you must follow a procedure and make a new deposit to activate the roaming service. We advise you that:

Incoming calls are not free abroad. The price per minute of incoming & outgoing calls depends on the country you are in. We can not assure a fixed rate. As such, the rates will be much different from your plan within Spain, and much more expensive in general (i.e. 1.00/min).

Incoming text messages are not free abroad. Incoming and outgoing text messages cost from 0.30€ to 0.90€ depending on the country.

Voice mail of any type is also charged.

Procedure for roaming activation: Visit our webpage à fill out and sign the “Roaming” form and return it to us by fax or by visiting our office. A new deposit of 150.00€ or 250.00 € is compulsory. Please read carefully all new conditions before signing. Note that the roaming service is not allowed on the last month of your program in Spain.

Mundial Card: We recommend using our International Card as a much more convenient and economical way to call while being abroad.

Special NOTE on roaming: The roaming is locked by default, but if it were somehow active (i.e. because of an Operator mistake) you would be responsible for the charges of calls or SMS made or received outside of Spain. Be careful not to use this service unless you have signed up and paid the deposit beforehand.

What happens if my phone gets lost or stolen? Think of your cell as if it was your credit card! If your phone is lost, call immediately. All calls made from your lost / stolen phone will be charged to you until you call us to block it!

APELCOM can replace your cell phone with the same phone number you had before. If you want a new cell phone, you must pay 12,00 € for the new SIM card. This process takes about one working day.

Internet and Multimedia Messages: Your cell can be used like a PC for sending e-mails, photos and other files. However this option is slow and very expensive. Mobiles can connect accidentally to this service; make sure to keep your keypad locked when placing it in your pocket or purse.

How do I know if I am placing a call to a Hotline or to a regular number?

Cell numbers in Spain always start with 6 and most landlines numbers you will use in Spain start with 91, 92, 93, 94, 95, 96, 97 and 98.

Toll Free numbers in Spain start with 900. Most of them do not work from mobiles, so use public or private land lines for these numbers.

Some companies use numbers starting with 902 or 901: the cost is a little higher than regular numbers, and is not counted in your TOP SECURITY.

Be especially aware of numbers starting