FAQ’s and Notes on your monthly invoice : How do I pay my bill?

Apelcom will proceed to charge your CC/CD with Flat rate 24h + rental (if applicable) at the beginning of the month.

Apelcom will notify you of the total amount extra spent, over the 300 min or other destination calls, via SMS approximately 5 to 15 days after the end of each month. Apelcom will proceed to charge the corresponding extra usage amount 24 hours after.

All charges will appear as “Aplications in Electronic Communications S.L” in your CC/DCard

Invoicing period goes from the 1^st to the 30^th or 31^st of the month.

When the bill is finalized by the operator and the invoice announced by SMS each month, you can check it at: www.apelcomcell.net click on “your account” icon. Once on this page, enter your contract number (found at the upper right-hand corner on front page of the contract) and the password (by default your initial password is “verde”. You should change this password on your first entry for your own data protection).

The bill is finalized once the operator CDR is received a few days after the month is over. In most cases, we can not anticipate your total bill or the details of your calls until we have received the CDR. Once the invoice is prepared, these can be accessed through your web account.

If you do not agree with some charges shown on the monthly invoice, you must contact Apelcom in order to present a complaint to the Spanish cell operator. Call Customer service and be sure to write to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the details of your complaint or disagreement.