What happens if my phone gets lost or stolen?

There are no translations available.

Think of your cell as if it were your credit card!! Keep this number (645 253 522) with you (in your wallet and at home) in case you have to contact APELCOM to cancel your contract if you lose your phone - Apelcom gives you a pocket reminder to carry with you all the time where you have this number apart from other info. Tell them to temporarily block the service so you avoid paying for fraudulent calls. All calls made from your lost/stolen phone will be charged to your bill, until your number is deactivated!! Keep a record of the exact date and time of cancellation so that you can easily identify calls made before and after you've noticed your phone is missing.

Once your number and cell is cancelled, APELCOM can duplicate your former SIM card so that you keep the same number (the old SIM and cell will be useless for the thief) for a cost of 12 €.  And you will have to pay  the rental phone for you can receive a new phone.